Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and enjoyable gaming experience. When you create an account, we ask for personal details such as your full name, date of birth, residential address, email address, and telephone number. This information is required to verify your identity, comply with licensing conditions, and prevent fraud.

During financial transactions we also collect payment details including card numbers, bank account information, and transaction references. In addition, our systems automatically record technical data such as your IP address, browser type and version, operating system, pages visited, and the times and dates of your visits. Where you choose to engage with our customer support team, any correspondence may be kept for training and dispute-resolution purposes.

How We Use Your Information

Your personal data allows us to manage your account, process deposits and withdrawals, and deliver the games and services you request. We use it to verify your age and identity, meet our anti-money laundering and responsible gambling obligations, and improve the overall performance of our platform.

With your consent, we may also send you personalised offers, bonuses, and updates about new games or promotions that we believe will interest you. You can change these preferences at any time through your account settings or by contacting our support team. We never use your data for automated decision-making that produces legal or similarly significant effects without human oversight.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. Information may be shared with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, hosting providers, and analytics partners. All such companies are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose your information where we are legally required to do so, for example to comply with a court order, regulatory request from the UK Gambling Commission, or to protect the rights, property, or safety of SlotsRoyale Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain functions, analyse traffic, and personalise your experience. Essential cookies allow you to log in and place bets, while analytical cookies help us understand how visitors use the site so we can improve it.

You can manage your cookie preferences through your browser settings or the cookie consent tool provided on our site. Please note that disabling certain cookies may affect the functionality of the platform and the games available to you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These include encryption of sensitive information, secure servers, regular security audits, and strict access controls for staff who need to handle your data.

While we strive to protect your information, no system can guarantee complete security. You are responsible for keeping your account password and login details confidential.

Your Rights

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your data, to request correction of any inaccuracies, and in certain circumstances to ask for its deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within one month, or sooner where possible. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy regularly so that you remain informed about how we collect, use, and protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact our support team who will be happy to assist you.